Who we are
Welcome to 24-genomics. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website 24-genomics.me, and interact with our services. We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the Kenya Data Protection Act, 2019.
Information We Collect
We may collect and process the following types of personal data:
- Personal Identification Information: Name, email address, phone number, physical address.
- Technical Data: IP address, browser type, operating system, device information.
- Usage Data: Pages visited, time spent on the site, and other related statistics.
- Communications Data: Information you provide when contacting us, including customer support inquiries.
How We Collect Your Data
We collect personal data in the following ways:
- Directly: When you fill out forms, make purchases, subscribe to newsletters, or contact us directly.
- Automatically: Through cookies, web beacons, and similar tracking technologies.
- From Third Parties: Such as payment processors and analytics providers.
How We Use Your Data
We use the data collected for the following purposes:
- To Provide and Manage Services: Processing your orders, managing your account, and delivering customer support.
- To Improve Our Website: Understanding how users interact with our website to enhance user experience.
- To Communicate: Sending you updates, marketing materials, and responding to inquiries.
- To Ensure Security: Protecting our website, services, and users from fraud, abuse, and unauthorized access.
- To Comply with Legal Obligations: Adhering to legal and regulatory requirements according to the Kenya Data Protection Act of (2019).
Data Sharing and Disclosure
We do not sell your personal data. However, we may share your data with:
- Legal Authorities: When required by law, to comply with legal processes or to protect our rights.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet is completely secure.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Data Protection Rights
Under Kenya’s Data Protection Act, you have the following rights:
- Right to Access: Request copies of your personal data.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data under certain conditions.
- Right to Restrict Processing: Request restriction of processing your data under certain conditions.
- Right to Data Portability: Request transfer of your data to another organization or directly to you.
- Right to Object: Object to the processing of your data under certain conditions.
To exercise these rights, please contact us at 24genomics@gmail.com.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience and analyze website usage. You can control the use of cookies through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be indicated at the top. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
24 GENOMICS KENYA
NAIROBI, KENYA
Email: 24genomics@gmail.com
Phone: +254 726 425 161